FREQUENTLY ASKED QUESTIONS
For most factory-produced items, photos represent the exact model and configuration you are purchasing, although minor variations in color, finish, natural materials, or production may occur. For pre-owned, custom, or individually photographed one-of-a-kind items, the photos will generally show the actual item being offered for sale.
For online purchases, log in to My Account and select Orders to review your order history and details. A confirmation is also sent to the email address provided at checkout. If you need a copy of an in-store receipt, please contact us and we'll be happy to assist.
Factory-made items may generally be returned within 14 days if they are new, unused, and include the original manufacturer's packaging. Custom and semi-custom items must be returned within 7 days. Shipping costs, restocking fees, and certain exclusions may apply, so please review our Shipping & Returns Policy before sending an item back.
Whenever possible. Many regular-production items are reordered as they become available from the manufacturer or distributor. Limited editions, discontinued models, customs, and other hard-to-find products may not return, so feel free to contact us about a specific item.
We ship orders throughout the United States where the product can legally be shipped and received. Certain products may be restricted in some states or local jurisdictions, and customers are responsible for confirming that an item is legal to purchase, receive, possess, and carry in their location. If you're unsure whether we can ship a particular product to you, contact us before ordering.